FREQUENTLY ASKED QUESTIONS

We offer a 60-day warranty on stitching and seams on all our products. Your satisfaction is our priority, and we are committed to ensuring the quality and durability of every item we sell.

We have stock available for immediate shipment in Bogotá and surrounding municipalities. If the product is not available in our inventory, we will manufacture it and delivery will take 3 to 8 business days to reach its destination.

Our products are mainly made from high-quality leather and fine suede. In addition, our soles are ultra-lightweight to provide comfort and style.

We accept a variety of payment methods, including  Payapl  installments with and credit card We want your shopping experience to be convenient and secure.

Do you have a physical location where I can visit the store?

In some of our designs, we offer the possibility of modifying the heel or shaft according to your preferences. However, some models are standard and cannot be modified. If you have any specific requests, please do not hesitate to contact our customer service team.

We ship via carrier, mainly DHL. If you prefer another carrier, we will be happy to make the necessary arrangements.

Yes, we manufacture custom-made products for some of our designs. We also offer personalized advice to help you find the perfect footwear to suit your needs and preferences. If you are interested in a customized product, please do not hesitate to contact us for more information.